I need my user name and password.
Click here to recover your bankruptcy course username and password.
I tried to sign up for the course, when I entered my information it stated that there is an existing account or that my social security number was already registered, what do I do now?
It sounds like you are already registered or partially registered: Click here to recover your username and password for either course.
If you need additional assistance logging in, call one of Customer Care Agents at 1-800-920-2262.
I can’t access the second course with my username and password.
You must register for the second course. If you have already registered, Click here to recover your username and password.
I would like to schedule a phone course instead of the Internet course.
Call 1-800-920-2262 during regular business hours Or email us at firstname.lastname@example.org and request a change in the method to phone.
Please keep in mind, there may be an increased charge to change from your course from Internet to phone method.
The course said I did not spend enough time what should I do?
Login to your course. Go to the first chapter that has less than the required amount of time shown there.
Spend more time on that chapter (you can verify this by looking at the counter adding time to the minute clock on the screen).
When that chapter has enough minutes, click next to go to the next chapter. Do this until each chapter shows enough or more than the enough time for each chapter.
When enough time has been spent, each chapter will read as complete for each section.
I want to confirm I am choosing the correct course I need to take.
If you have not filed for Bankruptcy yet you should register and take Course 1: Pre-filing also called Credit Counseling.
If you have filed for Bankruptcy and you have your CASE Number issued by the Court you should be taking Course 2: Pre-discharge also called Debtor Education. A personal financial management instructional course. This course is a minimum of 2 hours in length.
I completed the course when and how will I get my certificate?
If your course is complete, you will be issued a certificate on or about the time of your interactive portion of your session is complete for Course 1. For Course 2 If your online course is complete, you will be issued a certificate on or about the time of your online completion date and time. In either Course, if more information is needed, a representative will contact you by email or phone for missing information prior to issuing certificates. Missing information may include a budget for the first course, payment, or a passing final quiz for the second course. Certificates are delivered via email to the email address you used at registration.
Where can I pay online for my course?
At the end of your course, you will be provided a payment option link. You can pay by Visa or MC debit.
Credit card payments are not accepted, however if someone else is paying on your behalf, those payments can be paid over the phone with your counselor during regular business hours.
I finished my course. Does my spouse need to do it separately?
The first course is designed for both spouses to take it together. The second course is designed for either one or two persons to take the course together, you have the option to decide this during the registration.
How can I pay over the phone?
Call 1-800-920-2262 during regular business hours.
We accept MC Visa Debit, or you can mail payment of checks or money orders to:
PO Box 220597
West Palm Beach, FL 33422
If someone other than you are paying by credit card, identify who is paying before providing payment information as credit cards from the filer will not work to pay for bankruptcy counseling or bankruptcy education costs.
I completed the course when and how will I get my certificate?
If your course is complete, you will be issued a certificate on or about the time of your interactive portion of your session is complete for Course 1. Calling and having a brief conversation with a counselor is required in most states.
For Course 2 If your online course is complete, you will be issued a certificate on or about the time of your online completion date and time.
In either Course, if more information is needed, a representative will contact you by email or phone for missing information prior to issuing certificates. Missing information may include a budget for the first course, payment, or a passing final quiz for the second course.
Certificates are delivered via email to the email address you used at registration.
The fee for my course does not look correct, what do I do?
The Fee for Course 1 by Internet is no more than $24 for couples or Singles, The Fee for Course 2 by Internet is $14.00 for Couples or Singles. If you have taken the correct course, the fee will correspond to the course you have taken. If you think you took the incorrect course, you may take the other course now and tell us about your error by emailing us at email@example.com
I finished my course and I would like to know if me and my spouse have to pay separately.
Each course has only one fee for Couples or Singles.
When will my attorney and I receive certificates of completion?
For the Course 1, after you complete the interactive portion of your course, your Certificate(s) of completion are sent to you and your attorney (if your attorney provided by you at registration or thereafter) at the same time that you receive your certificate via email.
If you did not enter an email address for yourself, your attorney will receive your certificate via email and you will receive your certificate by regular mail.
For the Course 2, Debtor Education, once a passing score is confirmed and the Case Number is on file, the Certificates are sent (same as above). If a score of 70% or higher is not achieved, the client must speak to a counselor prior to being issued a certificate, then the certificate is sent.
My email is down or I can not print my certificate, I would like my certificate sent to me a different way.
If you can not print your certificate, you may email us at firstname.lastname@example.org to receive a certificate by mail or by fax. If you can not email, you may call us at 1-800-920-2262 from 9:00 am to 9:00 pm Eastern M-Th, 9:00 am to 7:00 pm Fr-Sat. Closed Sunday.